We define "culture" as knowing what you need to do when you come to work in the morning without having to read a manual or be told what to do. You should be passionate about what you do and enjoy going to work each day.
Culture is the attitude we bring to work every day - the pattern of thinking and acting with the customer in mind. It's the habit of doing the right things, and doing things right. It's a thousand behaviours inherited from team members who came before us, behaviours that we model today and then pass on as our legacy for team members who come after us. It's behaviours and attitudes that are core to who we are: respecting differences, honouring deadlines, listening to each other, keeping promises, returning phone calls and emails as promptly as we can and being on time for meetings.