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Vacating Guide

As you would expect to enter a new property with a high cleaning standard, we too expect the property to be left with that same high standard, obviously taking into consideration the entry condition report.

Notice required

If your tenancy is approaching the end of a fixed term and you wish to end your tenancy, you need provide 14 days’ notice in writing. Written notice can be given up to and including the last day of the fixed term.

If you have signed a fixed term tenancy agreement and you wish to end the lease early, you should be aware that there might be costs involved. 

If you wish to end your lease before the end of the fixed term, please give as much notice as possible, this gives us the best chance possible of finding a replacement tenant and can reduce the costs you may have to pay. Costs that you could be liable for are rental costs until a new tenant is found or the fixed term agreement expires, advertising costs and re-letting fees.

Vacating the Property

You are required to remove all your belongings from the property by the agreed date of vacancy. You are also required to leave the rental property in good and clean condition, please see our Final Inspection Checklist.

We will agree on a date for the Final Inspection to be conducted after you have removed all your belongings and returned all keys and receipts to us. If the property does not meet the Final Inspection standards, these issues will be discussed with you and you will be given the opportunity to resolve them, however we recommend the use of professional trade suppliers, you will be given the opportunity to go back to the property and rectify this yourself. Please note, there are strict time frames in relation to returning to the property.

You should arrange for disconnection of electricity, gas and telephone utilities before you vacate the property, but electricity must be available for the final inspection. 

It is advisable to re-direct all mail to your new address. You will be sent a postal form in your vacating pack.

Return of Bond

When the Final Inspection has been completed and we have agreed on the bond to be refunded, we will submit a bond refund request form. Bond refunds are processed faster if all recorded signatures have been obtained on the refund form.

Cleaning of Property

It is important to make sure that your property is clean before the final inspection to maximise your bond refund. To help you know what is expected when vacating the premises we have made a cleaning checklist available.

Cleaning checklist 

This checklist may assist to maximise your Bond refund – A printable checklist is available on the Documents for Download Page.

General 

  • Vacuum and clean all sliding doors and window tracks.
  • Sweep and/or mop all non carpeted floors, removing any marks.
  • Carpets are to be left in the same condition as marked on the original Residential Condition Report allowing for fair wear and tear. Carpets are to be professionally cleaned and a receipt must be provided which specifies service details.
  • If pets were kept at the property - Professional fumigation for fleas internally and externally by registered/licensed Pest Company must be conducted. A receipt must be provided which specifies service details.
  • Clean light fittings and replace any light globes – gently remove light fittings and clean.
  • Clean marks off walls, ceilings and light switches.
  • Clean skirting boards, windows including frames, sills and tracks, above cupboards, picture rails, architraves and both sides of all doors, all other fittings, and insect/security screens etc.
  • Clean curtains and blinds. Refer to Agent for method advice.
  • Clean in wardrobes, shelves, drawers and mirrored doors. Remove scuff marks.
  • Remove all cobwebs and insect marks and nests.

Kitchen

  • Clean inside and outside of all cupboards and doors.
  • Clean inside, outside and around stove.
  • Clean inside and outside of oven, griller, doors, trays, racks, glass.
  • Clean inside, outside and behind refrigerator and dishwasher and microwave space.
  • Clean sink, especially drain holes, drainers and tap ware.
  • Range hood exhaust and filter- filter can be removed and cleaned.

Bathroom 

  • Clean all walls, floors, mirrors and windows and window tracks.
  • Clean inside and outside all cupboards and drawers.
  • Clean toilet, bath, shower recess, remove built up soap residue on tiles and shower screens, clean sink and all tapware, towel rails.
  • Shower curtain washed with bleach or replace if applicable.

Laundry 

  • Clean behind, inside and around washing machine space. Clean equipment and filters if applicable.
  • Clean inside, outside and behind dryer. Remove lint.
  • Clean inside, outside and around laundry tub, cabinets, shelves, drawers, tap ware..

Verandah’s, Decks, Outdoor Areas 

  • Sweep and mop, clean railings, glass and light fittings.
  • Remove all cobwebs etc.

Garage, Carport, Driveway 

  • Sweep out and remove any oil residue from concrete, pavers, paths, driveways.
  • Empty Council bins and place bins out on footpath for next collection
  • Close and lock garage door, if applicable.

Gardens, Lawns and 

  • Mow lawn, trim all edges, weed gardens, general garden tidy, remove all rubbish.

Pool’s and Spa’s

  • Sweep out leaves or other obstruction in the pool.
  • Clear filter boxes of any debris
  • Ensure the equipment or left over chemicals are stored safely.
  • Place cover back on and ensure timers are set correctly.
  • Properties with a pool or spa are required to supply a balance sheet from the same day as the keys are handed and the pool/spa must be reported as balanced.

If Furnished

  • Ensure all items are clean and are located in original rooms as per Inventory list.

Cautionary Advice Regarding Hiring of Cleaners

Over the past we have had tenants being “taken for a ride” with various cleaning companies.

They promise the world at half the price of our recommended cleaners and do not do the job properly.

As Property Managers we are left to try and sort out the problem which is not in our job description.

We cannot be held responsible for someone you hire not completing the job; you need to check their work.

If the job is not done properly you will have to contact the cleaning company and it could end up with deductions from the bond.

As these issues are becoming more and more prevalent, please BEWARE! 

Vacating a Property -The Guidelines

After handing in your notice, there are certain processes that have to be adhered too. To make this process easier for you we have created a document to help. It is recommended that this document be read as soon as possible as it may assist you in the return of your bond.

Guidelines 

This document provides a guideline to the process and time frames involved when you vacate a Property. It is recommended that this document be read as soon as possible as it may assist you in the return of your Bond.

The time frames and guidelines provided have been taken from the Legislation governing Residential Tenancies in Queensland.

If you have any questions please contact RTA (Residential Tenancies Authority) 1300 366 311 or www.rta.qld.gov.au 

Agent provides vacate information and requirements

We confirm the Notice received and also provide you with all associated documents to help make the vacating process as smooth as possible.

At this stage we will also begin the process of advertising the Property for rent. If you have allowed our Agency access to the Property for activity related to reletting the Property, our Agency will contact you ahead of each appointment. Our agency will try to arrange set days and time for inspection to try and avoid any disruption to your moving process. 

Rent Payments 

Under the Residential Tenancies Act, rent is to be paid to the Agency up to and including the day you vacate and handover keys to the Property.

Please do not stop paying rent and assume that this amount will be deducted from your Bond as the Bond is NOT to be used for rent payments. If required, the Bond may be used for costs associated with returning the Property back to the way it was at the start of the Tenancy except for fair wear and tear.

Tips to obtain a full bond

Refer to the Entry Condition Report, a copy was given to you at the beginning of your tenancy and a copy will be sent in your vacating pack. See if there are any changes to this report allowing for fair wear and tear. 

Fill in the Exit Condition Report, a copy is given in the vacate pack. If you have misplaced it please download a copy from the Documents for Download page.

Use the Bond Back Booklet provided as a guide to assist you in cleaning the Property.

If time does not permit you to attend to the work required yourself then we can recommend Professional Companies who offer a competitive price.

Once the above has been actioned recheck against the Entry Condition Report provided to you by the Agency.

On handover or vacate date 

On the vacate/handover day, return all keys and documents in the supplied Vacate/Key Envelope to the Agency before 5 pm.

Final Inspection 

You will be invited to attend the Final Inspection with the Property Manager which is to be completed within 3 business days after you vacate. A date and time will be scheduled. We will try to accommodate a day or time to suit you, however it depends on availability.

If you cannot or do not wish to attend the Final Inspection, please ensure you give our Agency the best contact details for you so the Bond can be finalised quickly.

  • If attending the inspection, it is a good idea to take general cleaning items in case a spot clean is required in a few places missed. This saves time so you don’t have to return again.

If further items require attention, the Property Manager will notify you of details and you will be given time to rectify – timeframes apply.

After items have been rectified, the Property Manager reinspects the Premises and completes the Refund of Bond form for you to submit to the RTA.

If the item remains unsatisfactory, or you do not wish to return to the Property to attend to the issue/s we will engage a professional cleaner or contractor to attend to the issue/s and a claim will be made from the Bond for the costs associated. During this process, communication will be made with you by the Property Manager.

Unless otherwise discussed with you, the Refund of Bond form will be completed within 3 business days of you handing over the Property to the Agent.

If tenant & agent disagree 

We try to resolve the issue as promptly as possible to enable the Property to be relet and to refund your Bond amount that is not in dispute if applicable. This means the amount of Bond required to complete the work will be held with RTA until the matter is resolved one way or another.

A letter will be sent to the other party from the RTA advising them of the claim and giving them 14 days to dispute the claim. If no reply is received within 14 days the bond will then be paid out.

The Agency can engage a professional cleaner or contractor (or both) to complete the items that need to be rectified and obtain Tax Invoices forming part of the claim on the Bond amount held. Usually a mediator from the RTA acts as a third party to help resolve the disputed Bond amount or issue/s. 

If an agreement cannot be made at Mediation then an application will be sent to QCAT (Queensland Civil and Administrative Tribunal). 

The Tribunal is in place to deal with the disputes and a decision is made by a Tribunal Member who considers evidence provided by the Agent and the Tenant related to the matter.