It is a strict policy of this office that all maintenance requests are submitted in writing.
Please log all maintenance via your PropertyTree (MRI) App or email pm1@hhrp.com.au
Emergency Repairs
Whilst we hope your tenancy will be trouble free, situations may arise that require urgent attention. Emergency items are generally those that could cause injury to the tenant or damage to the property, and may include:
Failure or breakdown of the gas, electricity or water supply to the premises
Failure or breakdown of an essential service or appliance on the premises for hot water, cooking or heating
A fault or damage that makes premises unsafe or insecure
Faults likely to injure a person, damage property or unduly inconvenience a resident of the premises
A serious fault in a staircase, lift or other common area of the premises that unduly inconveniences a resident in gaining access to, or using the premises
A burst water service or serious water service leak
Blocked or broken lavatory system
Serious roof leak
A gas leak
Dangerous electrical fault
Flooding or serious flood damage
Emergency maintenance must be reported immediately. All emergencies must be phoned through to the office as soon as possible and then formalised online or in writing. If you have endeavoured to contact our office unsuccessfully for the required approval then it is requested that in such an emergency you refer to the second page of your lease and contact the nominated repairers listed.
WARNING: If the repair you ordered was not an emergency or you do not log your emergency maintenance, you may be liable for the trades-persons cost.
